Datanet Systems

ALPHA BANK ROMANIA INCREASES THE EFFICIENCY OF CLIENT INTERACTION

PROJECT REQUIREMENTS

Developing an application customized to the specific needs of the bank, to simplify and streamline the execution and simultaneous management of outbound campaigns in Contact Center (Contact Center outbound campaign manager), respecting the specific requirements of the banking environment. (reference project)

THE SOLUTION

Datanet Systems has designed, developed and integrated into the bank’s IT architecture a “custom made” telemarketing campaign management solution, developed over the Cisco Unified Contact Center Express platform.

BENEFITS

The solution designed by Datanet Systems increased the performance level of the bank’s Contact Center activity, generating new business opportunities and improving the interaction quality with final customers.

“Datanet specialists have correctly understood our business needs and transposed them in the application with precision, assuring us the necessary support throughout the post-implementation period. In addition, the application has been improved over time by adding new facilities whose need has resulted from its daily use."

Florin Brănici, Manager of Alternative Channels, ALPHA BANK ROMANIA

“Secured access to applications and within the limits of the established competences is a very important aspect in carrying out specific banking activities. The application developed by Datanet ensures compliance with this requirement by restricting user’s access to data, depending on the profiles assigned.”

Eliza Erhan, Manager Contact Center ALPHA BANK ROMANIA

“The Cisco Unified Contact Center Express version can support outbound processes, but standard features are limited and require technical knowledge for configuration. We have developed a dedicated application for Alpha Bank, in which we integrated both Datanet Systems experience in the field of Cisco Contact Center solutions and the requirements of the bank’s dedicated team. Thus, we managed to build a very powerful and efficient tool that is also easy to use by all employees in the business departments.“

Ștefan Ionescu, Senior Consultant, Datanet Systems

KEY BENEFITS

INCREASING OPERATIONAl EFFICIENCY
SECURED ACCESS TO DATA
IMPROVED DECISIONAL SUPPORT
INTEGRATED AND AUTOMATED PROCESSES AND FLOWS