DATANET SYSTEMS’ COMPLETE CUSTOMER CARE SOLUTIONS
Customer care services are essential for financial and banking institutions. Datanet Systems made a long term investment in its team of experts and its portfolio of integrated solutions for call center and customer services. Our very close business relationship with tenths of customers from the banking sector allowed us to design customized solutions responding that meet the specific needs of efficiency, reliability and security.
The benefits of the solutions provided by Datanet Systems are detailed in the following pages:
- Cisco Webex Solution Description Brochure – Collaboration without complications
- Datanet has developed an intelligent voice assistant with extended applicability
- 4 recommendations for increased efficiency in Contact Centers
- How can we optimize operational efficiency in Contact Center
- How efficient are you in managing customers’ audio recordings?
- What advantages Speech & Voice Recognition solutions offer?
- Unified Communications help you improve clients’ relations
- Increase the productivity of mobile employees with collaborative video
- Endpoint security, the weak link in organizational protection
- Could you detect hidden threats in encrypted traffic?
- 5 Solutions for the Security Infrastructure Automation
- 3 reasons to improve users’ access to your organization
- Experience and automation, advantages in information security
- Why does it take 3 months to detect Cyber-attacks?
- What novelty brings the next-generation firewalls?
- Are you prepared for a DDoS attack?
CUSTOMER CARE SOLUTIONS
Datanet Systems provides an integrated suite of systems of:
- contact center infrastructure;
- Interactive Voice Response;
- video conferencing;
- multichannel customer service systems (phone, email, web, video, SMS);
- recording calls and screens;
- monitoring the quality of the agents in the contact center;
- modules for managing dial-in and dial-out campaigns;
- integrations with the client’s IT systems at the agent desktop level and back-end;
- applications for collecting customer feedback and
- management platforms.
A special role in our customer service solutions is played by new technologies:
- Natural Language Understanding
- Voice Biometrics;
- Conversational Artificial Intelligence and
- Robotic Process Automation.