Datanet Systems

CUSTOMER CARE SOLUTIONS FOR FINANCIAL INSTITUTIONS

DATANET SYSTEMS’ COMPLETE CUSTOMER CARE SOLUTIONS 

 

Customer care services are essential for financial and banking institutions. Datanet Systems made a long term investment in its team of experts and its portfolio of integrated solutions for call center and customer services. Our very close business relationship with tenths of customers from the banking sector allowed us to design customized solutions responding that meet the specific needs of efficiency, reliability and security.

The benefits of the solutions provided by Datanet Systems are detailed in the following pages:

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CUSTOMER CARE SOLUTIONS

 

Datanet Systems provides an integrated suite of systems of:

  • telephony;
  • contact center infrastructure;
  • Interactive Voice Response;
  • video conferencing;
  • multichannel customer service systems (phone, email, web, video, SMS);
  • recording calls and screens;
  • monitoring the quality of the agents in the contact center;
  • modules for managing dial-in and dial-out campaigns;
  • integrations with the client’s IT systems at the agent desktop level and back-end;
  • applications for collecting customer feedback and
  • management platforms.

A special role in our customer service solutions is played by new technologies:

  • Natural Language Understanding
  • Voice Biometrics;
  • Conversational Artificial Intelligence and
  • Robotic Process Automation.

In our integrated solutions, we use Cisco, Zoom International, 2Ring, Nuance Communications, Rasa Technologies products.

CUSTOMER CARE SOLUTIONS – BENEFITS FOR THE BANKS

 

By using the customer service systems provided by Datanet Systems, our customers benefit from:

  • Cost reduction and efficiency provided by the latest technology of several market-leading companies;
  • Safe and rapid implementation of pretested technical solutions, by a team of technology experts with more than 15 years of experience in similar projects in Eastern Europe;
  • Competitive advantage from enhanced customer services, including telephone, web, email, natural speech recognition, customer feedback management.

BENEFITS FOR END CUSTOMERS

 

The end customers enjoy the following benefits:

  • Ease of access to banking services, from anywhere, with the preferred method (voice call, web, email, smartphone);
  • Saving time by avoiding answering to multiple authentication questions, while maintaining the necessary security and confidentiality.

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