{"id":4443,"date":"2019-04-11T15:42:28","date_gmt":"2019-04-11T13:42:28","guid":{"rendered":"http:\/\/emiralmedia.com\/site\/datanet\/technologies-and-solutions\/colaborare-si-asistenta-clienti\/"},"modified":"2025-04-02T08:14:59","modified_gmt":"2025-04-02T06:14:59","slug":"collaboration-and-customer-care","status":"publish","type":"page","link":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/collaboration-and-customer-care\/","title":{"rendered":"Collaboration and customer care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4443\" class=\"elementor elementor-4443 elementor-2819\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26dc9ea elementor-section-height-min-height elementor-section-items-bottom elementor-section-content-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"26dc9ea\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44cfa08\" data-id=\"44cfa08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf12855 elementor-widget elementor-widget-heading\" data-id=\"cf12855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">COLLABORATION AND CUSTOMER CARE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-baca134 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"baca134\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0cf80a6\" data-id=\"0cf80a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-401cebe elementor-widget elementor-widget-spacer\" data-id=\"401cebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f780ea elementor-widget elementor-widget-text-editor\" data-id=\"1f780ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Datanet Systems is a system integrator with extensive expertise in remote collaboration systems and customer care solutions. The experience gained and capitalized in the implementations carried out over a decade of activity in this field allows us to offer clients efficient and safe solutions, tailored to their specific needs, without requiring major investment efforts.<\/p>\n<p><\/p>\n<h2 style=\"border-color: currentcolor; border-style: none; border-image: none 100% \/ 1 \/ 0 stretch; color: #222222; font-size: 15pt; font-variant-east-asian: normal; outline-style: none;\"><strong>Our portfolio of collaboration solutions includes:<\/strong><\/h2>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<ul>\n<li tabindex=\"0\"><span lang=\"en\">Complete IP telephony solutions;<\/span><\/li>\n<li tabindex=\"0\"><span lang=\"en\">Video and audio conferencing solutions;<\/span><\/li>\n<li tabindex=\"0\"><span lang=\"en\">Dedicated video terminals;<\/span><\/li>\n<li tabindex=\"0\"><span lang=\"en\">Complete solutions and services for remote collaboration.<br><\/span><\/li>\n<\/ul>\n<h2 style=\"border-color: currentcolor; border-style: none; border-image: none 100% \/ 1 \/ 0 stretch; color: #222222; font-size: 15pt; font-variant-east-asian: normal; outline-style: none;\"><strong>Our portfolio of customer care solutions includes:<\/strong><\/h2>\n<ul>\n<li><span lang=\"en\">Integrated Contact Center systems for voice, email, web, video, SMS;<\/span><\/li>\n<li><span lang=\"en\">Speech recognition and voice response systems;<\/span><\/li>\n<li><span lang=\"en\">Voice authentication systems;<\/span><\/li>\n<li><span lang=\"en\">Integration with IT systems, custom desktops and back-end software applications;<\/span><\/li>\n<li><span lang=\"en\">Personalized reporting, interaction recording, quality management, work center management systems in the call center;<\/span><\/li>\n<li><span lang=\"en\">Systems for the efficiency of call center activity using Robotic Process Automation.<\/span><\/li>\n<\/ul>\n<p><span lang=\"en\">Datanet Systems delivers complete architectures, optimally interconnected with heterogeneous environments and clients&#8217; legacy systems (fax equipment, PBX plants, etc.).<\/span><\/p>\n<p>The benefits of Datanet Systems products and services are dealt with in the following pages:<\/p>\n<ul>\n<li><a href=\"https:\/\/datanets.ro\/en\/cisco-webex-brochure-collaboration-without-complications-july-2020\/\" rel=\"bookmark\" style=\"font-size: 15px; background-color: rgb(255, 255, 255); border-color: currentcolor; border-style: none; border-image: none 100% \/ 1 \/ 0 stretch; box-sizing: inherit; font-variant-numeric: normal; font-variant-east-asian: normal; outline-style: none;\"><b>Cisco Webex Solution Description Brochure \u2013 Collaboration without complications<\/b><\/a><br><\/li><li><a href=\"https:\/\/datanets.ro\/en\/datanet-has-developed-an-intelligent-voice-assistant-with-extended-applicability\/\" rel=\"bookmark\" style=\"border-color: currentcolor; border-style: none; border-image: none 100% \/ 1 \/ 0 stretch; box-sizing: inherit; font-variant-numeric: normal; font-variant-east-asian: normal; font-weight: 400; outline-style: none;\">Datanet has developed an intelligent voice assistant with extended applicability<\/a><br><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/4-recommendation-for-increased-efficiency-in-contact-centers\/\" rel=\"bookmark\" style=\"border-color: currentcolor; border-style: none; border-image: none 100% \/ 1 \/ 0 stretch; box-sizing: inherit; font-variant-numeric: normal; font-variant-east-asian: normal; font-weight: 400; outline-style: none;\">4 recommendations for increased efficiency in Contact Centers<\/a><br><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/how-can-we-optimize-operational-efficiency-contact-center\/\">How can we optimize operational efficiency in Contact Center?<\/a><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/what-advantages-speech-voice-recognition-solutions-offer\/\">What advantages Speech &amp; Voice Recognition solutions offer?<\/a><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/how-efficient-are-you-managing-customers-audio-recordings\/\">How efficient are you managing customers\u2019 audio recordings?<\/a><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/unified-communications-improve-clients-relations\/\"><span aria-current=\"page\">Unified Communications help you improve clients\u2019 relations<\/span><\/a><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/increase-productivity-mobile-employees-video-collaboration\/\">Increase the productivity of your mobile employees with collaborative video<\/a><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/cloud-enterprise-collaboration-solutions-market-is-growing\/\">The market of Cloud Enterprise collaboration solutions is growing<\/a><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/a-new-collaboration-stage-with-cisco-spark\/\">A new stage in Collaboration with Cisco Spark<\/a><\/li>\n<li><a href=\"https:\/\/datanets.ro\/en\/datanet-brings-latest-collaborative-solutions\/\">Datanet brings up the latest collaboration solutions <\/a><\/li>\n<li><a style=\"font-size: 16px; background-color: #ffffff;\" href=\"https:\/\/datanets.ro\/en\/what-are-the-benefits-of-cisco-telepresence-solutions\/\">What do you gain from Cisco&#8217;s telepresence solutions<\/a><\/li>\n<\/ul>\n<p>Datanet Systems partners: Cisco, 2Ring, Nuance Communications, Zoom International, Mind CTI.<\/p>\n<div data-id=\"d1df92b\" data-element_type=\"column\" data-settings=\"{\">\n<div>\n<div>&nbsp;<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58f2140 elementor-widget elementor-widget-spacer\" data-id=\"58f2140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06b2728 elementor-hidden-phone\" data-id=\"06b2728\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-befab9c elementor-widget elementor-widget-spacer\" data-id=\"befab9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-545a69d elementor-widget elementor-widget-heading\" data-id=\"545a69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">MORE DETAILS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2517719 elementor-widget elementor-widget-void-section-cf7\" data-id=\"2517719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"void-section-cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"void-cf7-form-widget-wrapper elementor-shortcode void-cf7-0\" data-void-cf7-contact-form-id=\"1796\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1796-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"1796\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4443#wpcf7-f1796-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1796\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1796-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nume\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telefon\" value=\"\" type=\"tel\" name=\"telefon\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea caseta\" aria-invalid=\"false\" placeholder=\"Descrie\u021bi cererea dvs.\" name=\"your-message\"><\/textarea><\/span> <\/label><br \/>\n<span id=\"keepitsimple\" class=\"wpcf7-form-control-wrap website-wrap\" style=\"display:none !important; visibility:hidden !important;\"><input id=\"wpcf7-6a138bbb8758d-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acordtermenisiconditii\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acordtermenisiconditii\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Sunt de acord cu <a href=\"https:\/\/datanets.ro\/termeni-si-conditii\/\">Termenii si Conditiile<\/a> site-ului si <a href=\"https:\/\/datanets.ro\/politica-de-prelucrare-datelor-cu-caracter-personal\/\">Politica de prelucrare a datelor cu caracter personal<\/a><\/label><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner butonformular\" type=\"submit\" value=\"Trimite\" \/>\n<\/p>\n<p><script>\ndocument.addEventListener( 'wpcf7submit', function( event ) {\nif(event.detail.contactFormId == '1796') { ga('send', 'event', 'Buton', 'Click', 'Trimite_Formular'); }\nif(event.detail.contactFormId == '11731') { ga('send', 'event', 'Document', 'Download', 'DWN'); }}, false );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div> \t\t\t<script>\r\n \t\t\t        var theform = document.querySelector('.void-cf7-0');\r\n\t\t\t\t\t\ttheform.addEventListener( 'wpcf7mailsent', function( event ) {\r\n\t\t\t\t\t    location = 'https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/collaboration-and-customer-care\/';\r\n\t\t\t\t\t}, false );\r\n\t\t\t<\/script>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8dd3db8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dd3db8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3bd2c2\" data-id=\"d3bd2c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a47098 elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"5a47098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9461\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9461\" aria-expanded=\"false\">VOICE, VIDEO AND TEXT COMMUNICATIONS<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9462\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9462\" aria-expanded=\"false\">VIDEOCONFERENCE<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9463\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9463\" aria-expanded=\"false\">REMOTE COLLABORATION<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9464\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9464\" aria-expanded=\"false\">CALL CENTER INFRASTRUCTURE<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9461\" aria-expanded=\"false\">VOICE, VIDEO AND TEXT COMMUNICATIONS<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9461\" tabindex=\"0\" hidden=\"false\"><h3><strong><span style=\"color: #58585a;\">VOICE, VIDEO AND TEXT COMMUNICATIONS<\/span><\/strong><\/h3><p>\u00a0<\/p><p><span title=\"\">Datanet Systems portfolio includes a complete range of premium products for IP telephony, video communications and text messaging:<\/span><\/p><ul><li><span title=\"\"><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/unified-communications\/unified-communications-manager-callmanager\/index.html\">Cisco Unified Communications Manager<\/a>;<\/span><\/li><li><span title=\"\"><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/routers\/4000-series-integrated-services-routers-isr\/index.html\">Cisco Integrated Services Routers (ISRs) VoIP Gateways<\/a>;<\/span><\/li><li><span title=\"\"><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/ip-phones\/index.html\">Cisco IP Phones<\/a>;<\/span><\/li><li><span title=\"\"><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/webex-teams.html\">Cisco Webex Teams<\/a>;<\/span><\/li><li><span title=\"\"><a href=\"https:\/\/www.2ring.com\/products\/phone-services-ps\/overview\/\">2Ring Phone Services<\/a>;<\/span><\/li><li><span title=\"\"><a href=\"https:\/\/www.mindcti.com\/\">Mind PhonEX One call accounting<\/a>.<\/span><\/li><\/ul><p><span title=\"\">Benefits:<\/span><\/p><ul><li><span title=\"\"><strong>Cost reduction<\/strong> by implementing a centralized system of telephony, video communications and text messaging, using the existing IT infrastructure;<\/span><\/li><li><span title=\"\"><strong>Flexible solution for users<\/strong>, who can use mobile phones and landline devices for voice, video and text communication in a secure environment;<\/span><\/li><li><span title=\"\"><strong>Ease<\/strong> of adding new work points.<\/span><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9462\" aria-expanded=\"false\">VIDEOCONFERENCE<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9462\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9462\" tabindex=\"0\" hidden=\"hidden\"><h3><strong>VIDEOCONFERENCE<\/strong><\/h3><p>\u00a0<\/p><p>Datanet Systems has a complete portfolio of video conferencing solutions, capable of providing integrated end-to-end solutions, able to meet the requirements and needs of any type of organization.<\/p><p>These solutions allow:<\/p><ul><li><strong>Increasing the efficiency<\/strong> of teamwork by reducing transport costs and operational expenses;<\/li><li><strong>Optimizing the efficiency of mobile employees<\/strong>;<\/li><li><strong>Improving decision support<\/strong> and increasing the speed of decision making;<\/li><li><strong>Improving the quality of interaction<\/strong> with partners and final customers.<\/li><\/ul><p>Products: Cisco videoconferencing terminal equipment and servers.<\/p><p>Main features:<\/p><ul><li><strong>Very good quality<\/strong> of video communication;<\/li><li><strong>Sharing content<\/strong> in a simple way within a conference;<\/li><li><strong>Recording of the conference<\/strong> session and of the mentions and additions made on the documents;<\/li><li><strong>Collaboration with other external organizations<\/strong> that have a voice-video communication system.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9463\" aria-expanded=\"false\">REMOTE COLLABORATION<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9463\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9463\" tabindex=\"0\" hidden=\"hidden\"><h3><strong><span style=\"color: #58585a;\">REMOTE COLLABORATION SOLUTIONS<\/span><\/strong><\/h3><p>\u00a0<\/p><p><span title=\"\">Datanet Systems portfolio includes a complete range of premium products for remote collaboration:<\/span><\/p><ul><li><span title=\"\"><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-meetings\/index.html\"><strong>Cisco Webex Meetings<\/strong><\/a>;<\/span><\/li><li><span title=\"\"><a href=\"https:\/\/teams.webex.com\/\"><strong>Cisco Webex Teams<\/strong><\/a><strong>;<\/strong><\/span><\/li><li><span title=\"\"><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">Cisco Webex Remote Collaboration <strong>Video Terminal Range<\/strong><\/a>.<\/span><\/li><\/ul><p><span title=\"\">Benefits:<\/span><\/p><ul><li><span title=\"\"><strong>Cost reductio<\/strong>n by conducting working meetings without having to travel, in an environment that ensures face-to-face contact and content sharing in a simple way;<\/span><\/li><li><span title=\"\"><strong>Recording of conference sessions<\/strong>;<\/span><\/li><li><span title=\"\"><strong>Collaboration with other external organizations<\/strong> that have a voice-video communication system.<\/span><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9464\" aria-expanded=\"false\">CALL CENTER INFRASTRUCTURE<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9464\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9464\" tabindex=\"0\" hidden=\"hidden\"><h3><strong><span style=\"color: #58585a;\">CALL CENTER INFRASTRUCTURE\u00a0<\/span><\/strong><\/h3><p>\u00a0<\/p><p>Datanet Systems has a mature portfolio of call center IT infrastructure solutions and over a decade&#8217;s experience in implementing, integrating and optimizing them.<\/p><p>Our portfolio includes:<\/p><ul><li><strong><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\">Cisco Unified Contact Center Enterprise<\/a>;<\/strong><\/li><li><strong><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">Cisco Unified Contact Center Express<\/a>;<\/strong><\/li><li><strong><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-email-interaction-manager\/index.html\">Cisco Unified E-Mail \/ Web Interaction Manager<\/a>;<\/strong><\/li><li><strong><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/finesse\/index.html\">Cisco Finesse<\/a>;<\/strong><\/li><li><strong><a href=\"https:\/\/2ring.com\/products\/compact-agent-ca\/overview\/\">2Ring Agent desktop<\/a>;<\/strong><\/li><li><strong><a href=\"https:\/\/web.archive.org\/web\/20210309183545\/https:\/\/www.zoomint.com\/solutions\/call-recording\">Zoom CallRec<\/a>.<\/strong><\/li><\/ul><p>Key Features of Cisco Contact Center Solutions:<\/p><ul><li><strong>Integrated solutions<\/strong> for <strong>omni-channel<\/strong> contact centers (ensures the service of requests by voice, email, web, video, SMS) that increase the operational efficiency and reduce the management costs;<\/li><li><strong>Routing based on predictive analytics<\/strong> that improves customer interaction and business results;<\/li><li><strong>Integrated collaboration<\/strong> that increases the rate of first contact requests and customer satisfaction;<\/li><li><strong>Open architecture<\/strong> for integrations that creates a unified experience for clients, agents and management;<\/li><li><strong>Flexible, on-premises, hybrid, and cloud deployments<\/strong> that let you choose when and how you develop your contact center system.<\/li><\/ul><p>We ensure the implementation of a Cisco contact center based on several models:<\/p><ul><li>Unified Contact Center Express &#8211; local, for small\/medium-sized businesses;<\/li><li>Unified Contact Center Enterprise &#8211; local, for large enterprises;<\/li><li>Hosted Collaboration Solution for Contact Center &#8211; in a partner cloud, for large enterprises;<\/li><li>Webex Contact Center &#8211; in the cloud (runs on the Cisco cloud).<\/li><\/ul><p>The main advantages of using Cisco Contact Center solutions:<\/p><ul><li><strong>Customer satisfaction and retention;<\/strong><\/li><li><strong>Resolution of requests at the first contact;<\/strong><\/li><li><strong>Increasing productivity;<\/strong><\/li><li><strong>Workforce optimization;<\/strong><\/li><li><strong>Cost reduction<\/strong>.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71e67e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71e67e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f035fd5 elementor-hidden-desktop elementor-hidden-tablet\" data-id=\"f035fd5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6398597 elementor-widget elementor-widget-spacer\" data-id=\"6398597\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d2afbd elementor-widget elementor-widget-heading\" data-id=\"7d2afbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">MORE DETAILS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2135c07 elementor-widget elementor-widget-void-section-cf7\" data-id=\"2135c07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"void-section-cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"void-cf7-form-widget-wrapper elementor-shortcode void-cf7-1\" data-void-cf7-contact-form-id=\"1796\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1796-o2\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"1796\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4443#wpcf7-f1796-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" 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visibility:hidden !important;\"><input id=\"wpcf7-6a138bbb89f2a-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acordtermenisiconditii\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acordtermenisiconditii\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Sunt de acord cu <a href=\"https:\/\/datanets.ro\/termeni-si-conditii\/\">Termenii si Conditiile<\/a> site-ului si <a href=\"https:\/\/datanets.ro\/politica-de-prelucrare-datelor-cu-caracter-personal\/\">Politica de prelucrare a datelor cu caracter personal<\/a><\/label><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner butonformular\" type=\"submit\" value=\"Trimite\" \/>\n<\/p>\n<p><script>\ndocument.addEventListener( 'wpcf7submit', function( event ) {\nif(event.detail.contactFormId == '1796') { ga('send', 'event', 'Buton', 'Click', 'Trimite_Formular'); }\nif(event.detail.contactFormId == '11731') { ga('send', 'event', 'Document', 'Download', 'DWN'); }}, false );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div> \t\t\t<script>\r\n \t\t\t        var theform = document.querySelector('.void-cf7-1');\r\n\t\t\t\t\t\ttheform.addEventListener( 'wpcf7mailsent', function( event ) {\r\n\t\t\t\t\t    location = 'https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/collaboration-and-customer-care\/';\r\n\t\t\t\t\t}, false );\r\n\t\t\t<\/script>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COLLABORATION AND CUSTOMER CARE Datanet Systems is a system integrator with extensive expertise in remote collaboration systems and customer care solutions. The experience gained and capitalized in the implementations carried out over a decade of activity in this field allows us to offer clients efficient and safe solutions, tailored to their specific needs, without requiring &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/collaboration-and-customer-care\/\"> <span class=\"screen-reader-text\">Collaboration and customer care<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":8,"featured_media":2823,"parent":4436,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-4443","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Collaboration and customer care &#8211; Datanet Systems<\/title>\n<meta name=\"description\" content=\"Datanet Systems is a system integrator with extensive expertise in systems and solutions for customer care and remote collaboration\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/datanets.ro\/tehnologii-si-solutii-it\/colaborare-si-asistenta-clienti\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Collaboration and customer care &#8211; 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