{"id":4609,"date":"2019-04-11T16:57:37","date_gmt":"2019-04-11T14:57:37","guid":{"rendered":"http:\/\/emiralmedia.com\/site\/datanet\/technologies-and-solutions\/solutii-pentru-servicii-de-asistenta-clienti-pentru-institutiile-financiare\/"},"modified":"2025-04-07T17:08:05","modified_gmt":"2025-04-07T15:08:05","slug":"customer-care-solutions-financial-institutions","status":"publish","type":"page","link":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/","title":{"rendered":"Customer care solutions for financial insitutions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4609\" class=\"elementor elementor-4609 elementor-2879\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64a69d7 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64a69d7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9dac119\" data-id=\"9dac119\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26dc9ea elementor-section-height-min-height elementor-section-items-bottom elementor-section-content-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"26dc9ea\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44cfa08\" data-id=\"44cfa08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf12855 elementor-widget elementor-widget-heading\" data-id=\"cf12855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">CUSTOMER CARE SOLUTIONS FOR  FINANCIAL INSTITUTIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-baca134 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"baca134\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0cf80a6\" data-id=\"0cf80a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-401cebe elementor-widget elementor-widget-spacer\" data-id=\"401cebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f780ea elementor-widget elementor-widget-text-editor\" data-id=\"1f780ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer services are essential for the financial and banking institutions. Datanet Systems made a long term investment in its team of experts and its portfolio of integrated solutions for call center and customer services. Our very close business relationship with tenths of customers from the banking sector allowed us to design customized solutions responding that meet the specific needs of efficiency, reliability and security.<\/p><p>The benefits of the solutions provided by Datanet Systems are detailed in the following pages:<\/p><ul><li><a href=\"https:\/\/datanets.ro\/en\/how-can-we-optimize-operational-efficiency-contact-center\/\">How can we optimize operational efficiency in Contact Center<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/how-efficient-are-you-managing-customers-audio-recordings\/\">How efficient are you in managing customers\u2019 audio recordings?<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/what-advantages-speech-voice-recognition-solutions-offer\/\">What advantages Speech &amp; Voice Recognition solutions offer?<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/endpoint-security-weak-link-organizational-protection\/\">Endpoint security, the weak link in organizational protection<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/could-you-detect-hidden-threats-encrypted-traffic\/\">Could you detect hidden threats in encrypted traffic?<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/5-solutions-security-infrastructure-automation\/\">5 Solutions for the Security Infrastructure Automation<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/3-reasons-to-improve-access-control-your-organization\/\">3 reasons to improve users\u2019 access to your organization<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/experience-and-automation\/\">Experience and automation, advantages in information security<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/why-does-it-take-3-months-detect-cyber-attacks\/\">Why does it take 3 months to detect Cyber-attacks?<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/what-novelty-bring-next-generation-firewalls\/\">What novelty brings the next-generation firewalls?<\/a><\/li><li><a href=\"https:\/\/datanets.ro\/en\/are-you-prepared-for-a-ddos-attack\/\">Are you prepared for a DDoS attack?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58f2140 elementor-widget elementor-widget-spacer\" data-id=\"58f2140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06b2728 elementor-hidden-phone\" data-id=\"06b2728\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-befab9c elementor-widget elementor-widget-spacer\" data-id=\"befab9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-545a69d elementor-widget elementor-widget-heading\" data-id=\"545a69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">MORE DETAILS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2517719 elementor-widget elementor-widget-void-section-cf7\" data-id=\"2517719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"void-section-cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"void-cf7-form-widget-wrapper elementor-shortcode void-cf7-0\" data-void-cf7-contact-form-id=\"1796\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1796-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"1796\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4609#wpcf7-f1796-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1796\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1796-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nume\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telefon\" value=\"\" type=\"tel\" name=\"telefon\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea caseta\" aria-invalid=\"false\" placeholder=\"Descrie\u021bi cererea dvs.\" name=\"your-message\"><\/textarea><\/span> <\/label><br \/>\n<span id=\"keepitsimple\" class=\"wpcf7-form-control-wrap website-wrap\" style=\"display:none !important; visibility:hidden !important;\"><input id=\"wpcf7-69f85d793d4b0-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acordtermenisiconditii\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acordtermenisiconditii\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Sunt de acord cu <a href=\"https:\/\/datanets.ro\/termeni-si-conditii\/\">Termenii si Conditiile<\/a> site-ului si <a href=\"https:\/\/datanets.ro\/politica-de-prelucrare-datelor-cu-caracter-personal\/\">Politica de prelucrare a datelor cu caracter personal<\/a><\/label><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner butonformular\" type=\"submit\" value=\"Trimite\" \/>\n<\/p>\n<p><script>\ndocument.addEventListener( 'wpcf7submit', function( event ) {\nif(event.detail.contactFormId == '1796') { ga('send', 'event', 'Buton', 'Click', 'Trimite_Formular'); }\nif(event.detail.contactFormId == '11731') { ga('send', 'event', 'Document', 'Download', 'DWN'); }}, false );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div> \t\t\t<script>\r\n \t\t\t        var theform = document.querySelector('.void-cf7-0');\r\n\t\t\t\t\t\ttheform.addEventListener( 'wpcf7mailsent', function( event ) {\r\n\t\t\t\t\t    location = 'https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/';\r\n\t\t\t\t\t}, false );\r\n\t\t\t<\/script>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8dd3db8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dd3db8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3bd2c2\" data-id=\"d3bd2c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a47098 elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"5a47098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9461\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9461\" aria-expanded=\"false\">THE SOLUTION<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9462\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9462\" aria-expanded=\"false\">BENEFITS FOR THE BANKS<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9463\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9463\" aria-expanded=\"false\">BENEFICII PENTRU UTILIZATORII FINALI<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9461\" aria-expanded=\"false\">THE SOLUTION<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9461\" tabindex=\"0\" hidden=\"false\"><h3><span style=\"color: #58585a;\"><strong>THE SOLUTION<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p>Datanet Systems provides an integrated suite of systems of:<\/p>\n<ul>\n<li><strong><span title=\"\">telephony;<\/span><\/strong><\/li>\n<li><strong><span title=\"\">contact center infrastructure;<\/span><\/strong><\/li>\n<li><strong><span title=\"\">Interactive Voice Response;<\/span><\/strong><\/li>\n<li><strong><span title=\"\">video conferencing;<\/span><\/strong><\/li>\n<li><strong><span title=\"\">multichannel customer service systems (phone, email, web, video, SMS);<\/span><\/strong><\/li>\n<li><strong><span title=\"\">recording calls and screens;<\/span><\/strong><\/li>\n<li><strong><span title=\"\">monitoring the quality of the agents <\/span><\/strong><span title=\"\">in the contact center;<\/span><\/li>\n<li><strong><span title=\"\">modules for managing dial-in and dial-out campaigns;<\/span><\/strong><\/li>\n<li><strong><span title=\"\">integrations with the client&#8217;s IT systems <\/span><\/strong><span title=\"\">at the agent desktop level and back-end;<\/span><\/li>\n<li><span title=\"\">applications for <\/span><strong><span title=\"\">collecting customer feedback and<\/span><\/strong><\/li>\n<li><strong><span title=\"\">management platforms.<\/span><\/strong><\/li>\n<\/ul>\n<p><span title=\"\">A special role in our customer service solutions is played by new technologies:<\/span><\/p>\n<ul>\n<li><strong><span title=\"\">Natural Language Understanding<\/span><\/strong><\/li>\n<li><strong><span title=\"\">Voice Biometrics;<\/span><\/strong><\/li>\n<li><strong><span title=\"\">Conversational Artificial Intelligence and<\/span><\/strong><\/li>\n<li><strong><span title=\"\">Robotic Process Automation.<\/span><\/strong><\/li>\n<\/ul>\n<p><span title=\"\">In our integrated solutions, we use Cisco, Zoom International, 2Ring, Nuance Communications, Rasa Technologies products.<\/span><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9462\" aria-expanded=\"false\">BENEFITS FOR THE BANKS<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9462\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9462\" tabindex=\"0\" hidden=\"hidden\"><h3><span style=\"color: #58585a;\">BENEFITS FOR THE BANKS<\/span><\/h3>\n<p>&nbsp;<\/p>\n<p>By using the customer service systems provided by Datanet Systems, our customers benefit from:<\/p>\n<ul>\n<li><strong>Cost reduction<\/strong> and efficiency provided by the latest technology of several market-leading companies;<\/li>\n<li><strong>Safe and rapid implementation of pretested technical solutions<\/strong>, by a t<strong>eam of technology experts<\/strong> with more than 15 years of experience in similar projects in Eastern Europe;<\/li>\n<li><strong>Competitive advantage from enhanced customer services<\/strong>, including telephone, web, email, natural speech recognition, customer feedback management.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9463\" aria-expanded=\"false\">BENEFICII PENTRU UTILIZATORII FINALI<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9463\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9463\" tabindex=\"0\" hidden=\"hidden\"><h3><span style=\"color: #58585a;\">BENEFITS FOR\u00a0<strong>THE END CUSTOMERS <\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p>The end customers enjoy the following benefits:<\/p>\n<ul>\n<li>Ease of access to banking services, from anywhere, with the preferred method (voice call, web, email, smartphone);<\/li>\n<li>Saving time by avoiding answering to multiple authentication questions, while maintaining the necessary security and confidentiality.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe9fcef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe9fcef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4897442 elementor-hidden-desktop elementor-hidden-tablet\" data-id=\"4897442\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d360507 elementor-widget elementor-widget-spacer\" data-id=\"d360507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b6ff30 elementor-widget elementor-widget-heading\" data-id=\"1b6ff30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">MORE DETAILS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d01e643 elementor-widget elementor-widget-void-section-cf7\" data-id=\"d01e643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"void-section-cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"void-cf7-form-widget-wrapper elementor-shortcode void-cf7-1\" data-void-cf7-contact-form-id=\"1796\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1796-o2\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"1796\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4609#wpcf7-f1796-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1796\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1796-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nume\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telefon\" value=\"\" type=\"tel\" name=\"telefon\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email caseta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea caseta\" aria-invalid=\"false\" placeholder=\"Descrie\u021bi cererea dvs.\" name=\"your-message\"><\/textarea><\/span> <\/label><br \/>\n<span id=\"keepitsimple\" class=\"wpcf7-form-control-wrap website-wrap\" style=\"display:none !important; visibility:hidden !important;\"><input id=\"wpcf7-69f85d7940aae-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acordtermenisiconditii\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acordtermenisiconditii\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Sunt de acord cu <a href=\"https:\/\/datanets.ro\/termeni-si-conditii\/\">Termenii si Conditiile<\/a> site-ului si <a href=\"https:\/\/datanets.ro\/politica-de-prelucrare-datelor-cu-caracter-personal\/\">Politica de prelucrare a datelor cu caracter personal<\/a><\/label><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner butonformular\" type=\"submit\" value=\"Trimite\" \/>\n<\/p>\n<p><script>\ndocument.addEventListener( 'wpcf7submit', function( event ) {\nif(event.detail.contactFormId == '1796') { ga('send', 'event', 'Buton', 'Click', 'Trimite_Formular'); }\nif(event.detail.contactFormId == '11731') { ga('send', 'event', 'Document', 'Download', 'DWN'); }}, false );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div> \t\t\t<script>\r\n \t\t\t        var theform = document.querySelector('.void-cf7-1');\r\n\t\t\t\t\t\ttheform.addEventListener( 'wpcf7mailsent', function( event ) {\r\n\t\t\t\t\t    location = 'https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/';\r\n\t\t\t\t\t}, false );\r\n\t\t\t<\/script>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CUSTOMER CARE SOLUTIONS FOR FINANCIAL INSTITUTIONS Customer services are essential for the financial and banking institutions. Datanet Systems made a long term investment in its team of experts and its portfolio of integrated solutions for call center and customer services. Our very close business relationship with tenths of customers from the banking sector allowed us &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/\"> <span class=\"screen-reader-text\">Customer care solutions for financial insitutions<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":8,"featured_media":4422,"parent":4436,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-4609","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer care solutions for financial insitutions &#8211; Datanet Systems<\/title>\n<meta name=\"description\" content=\"We design, deliver and integrate customer care systems with multichannel communications, voice recognition, chatbots, robotic process automation (RPA).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer care solutions for financial insitutions &#8211; Datanet Systems\" \/>\n<meta property=\"og:description\" content=\"We design, deliver and integrate customer care systems with multichannel communications, voice recognition, chatbots, robotic process automation (RPA).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/\" \/>\n<meta property=\"og:site_name\" content=\"Datanet Systems\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Datanet-Systems-185156648181921\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-07T15:08:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/datanets.ro\/wp-content\/uploads\/2019\/04\/Datanet-Systems_solutii_pentru_institutiile_financiare_header-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"335\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/datanets.ro\\\/en\\\/technologies-and-it-solutions\\\/customer-care-solutions-financial-institutions\\\/\",\"url\":\"https:\\\/\\\/datanets.ro\\\/en\\\/technologies-and-it-solutions\\\/customer-care-solutions-financial-institutions\\\/\",\"name\":\"Customer care solutions for financial insitutions &#8211; Datanet Systems\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/datanets.ro\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/datanets.ro\\\/en\\\/technologies-and-it-solutions\\\/customer-care-solutions-financial-institutions\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/datanets.ro\\\/en\\\/technologies-and-it-solutions\\\/customer-care-solutions-financial-institutions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/datanets.ro\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/Datanet-Systems_solutii_pentru_institutiile_financiare_header-2.jpg\",\"datePublished\":\"2019-04-11T14:57:37+00:00\",\"dateModified\":\"2025-04-07T15:08:05+00:00\",\"description\":\"We design, deliver and integrate customer care systems with multichannel communications, voice recognition, chatbots, robotic process automation (RPA).\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/datanets.ro\\\/en\\\/technologies-and-it-solutions\\\/customer-care-solutions-financial-institutions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/datanets.ro\\\/en\\\/technologies-and-it-solutions\\\/customer-care-solutions-financial-institutions\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/datanets.ro\\\/en\\\/technologies-and-it-solutions\\\/customer-care-solutions-financial-institutions\\\/#primaryimage\",\"url\":\"https:\\\/\\\/datanets.ro\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/Datanet-Systems_solutii_pentru_institutiile_financiare_header-2.jpg\",\"contentUrl\":\"https:\\\/\\\/datanets.ro\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/Datanet-Systems_solutii_pentru_institutiile_financiare_header-2.jpg\",\"width\":1920,\"height\":335,\"caption\":\"sisteme call center\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/datanets.ro\\\/en\\\/technologies-and-it-solutions\\\/customer-care-solutions-financial-institutions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Datanet\",\"item\":\"https:\\\/\\\/datanets.ro\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technologies and IT solutions\",\"item\":\"https:\\\/\\\/datanets.ro\\\/tehnologii-si-solutii-it\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer care solutions for financial insitutions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/datanets.ro\\\/#website\",\"url\":\"https:\\\/\\\/datanets.ro\\\/\",\"name\":\"Datanet Systems\",\"description\":\"datanets.ro\",\"publisher\":{\"@id\":\"https:\\\/\\\/datanets.ro\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/datanets.ro\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/datanets.ro\\\/#organization\",\"name\":\"Datanet Systems\",\"url\":\"https:\\\/\\\/datanets.ro\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/datanets.ro\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/datanets.ro\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Logo-DNS-yoast.png\",\"contentUrl\":\"https:\\\/\\\/datanets.ro\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Logo-DNS-yoast.png\",\"width\":329,\"height\":370,\"caption\":\"Datanet Systems\"},\"image\":{\"@id\":\"https:\\\/\\\/datanets.ro\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Datanet-Systems-185156648181921\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/68182\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCD23bHjSjNTgqZve9Lcdfzw\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer care solutions for financial insitutions &#8211; Datanet Systems","description":"We design, deliver and integrate customer care systems with multichannel communications, voice recognition, chatbots, robotic process automation (RPA).","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/","og_locale":"en_US","og_type":"article","og_title":"Customer care solutions for financial insitutions &#8211; Datanet Systems","og_description":"We design, deliver and integrate customer care systems with multichannel communications, voice recognition, chatbots, robotic process automation (RPA).","og_url":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/","og_site_name":"Datanet Systems","article_publisher":"https:\/\/www.facebook.com\/Datanet-Systems-185156648181921","article_modified_time":"2025-04-07T15:08:05+00:00","og_image":[{"width":1920,"height":335,"url":"https:\/\/datanets.ro\/wp-content\/uploads\/2019\/04\/Datanet-Systems_solutii_pentru_institutiile_financiare_header-2.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/","url":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/","name":"Customer care solutions for financial insitutions &#8211; Datanet Systems","isPartOf":{"@id":"https:\/\/datanets.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/#primaryimage"},"image":{"@id":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/#primaryimage"},"thumbnailUrl":"https:\/\/datanets.ro\/wp-content\/uploads\/2019\/04\/Datanet-Systems_solutii_pentru_institutiile_financiare_header-2.jpg","datePublished":"2019-04-11T14:57:37+00:00","dateModified":"2025-04-07T15:08:05+00:00","description":"We design, deliver and integrate customer care systems with multichannel communications, voice recognition, chatbots, robotic process automation (RPA).","breadcrumb":{"@id":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/#primaryimage","url":"https:\/\/datanets.ro\/wp-content\/uploads\/2019\/04\/Datanet-Systems_solutii_pentru_institutiile_financiare_header-2.jpg","contentUrl":"https:\/\/datanets.ro\/wp-content\/uploads\/2019\/04\/Datanet-Systems_solutii_pentru_institutiile_financiare_header-2.jpg","width":1920,"height":335,"caption":"sisteme call center"},{"@type":"BreadcrumbList","@id":"https:\/\/datanets.ro\/en\/technologies-and-it-solutions\/customer-care-solutions-financial-institutions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Datanet","item":"https:\/\/datanets.ro\/en\/"},{"@type":"ListItem","position":2,"name":"Technologies and IT solutions","item":"https:\/\/datanets.ro\/tehnologii-si-solutii-it\/"},{"@type":"ListItem","position":3,"name":"Customer care solutions for financial insitutions"}]},{"@type":"WebSite","@id":"https:\/\/datanets.ro\/#website","url":"https:\/\/datanets.ro\/","name":"Datanet Systems","description":"datanets.ro","publisher":{"@id":"https:\/\/datanets.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/datanets.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/datanets.ro\/#organization","name":"Datanet Systems","url":"https:\/\/datanets.ro\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/datanets.ro\/#\/schema\/logo\/image\/","url":"https:\/\/datanets.ro\/wp-content\/uploads\/2020\/04\/Logo-DNS-yoast.png","contentUrl":"https:\/\/datanets.ro\/wp-content\/uploads\/2020\/04\/Logo-DNS-yoast.png","width":329,"height":370,"caption":"Datanet Systems"},"image":{"@id":"https:\/\/datanets.ro\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Datanet-Systems-185156648181921","https:\/\/www.linkedin.com\/company\/68182","https:\/\/www.youtube.com\/channel\/UCD23bHjSjNTgqZve9Lcdfzw"]}]}},"_links":{"self":[{"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/pages\/4609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/comments?post=4609"}],"version-history":[{"count":24,"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/pages\/4609\/revisions"}],"predecessor-version":[{"id":27764,"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/pages\/4609\/revisions\/27764"}],"up":[{"embeddable":true,"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/pages\/4436"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/media\/4422"}],"wp:attachment":[{"href":"https:\/\/datanets.ro\/en\/wp-json\/wp\/v2\/media?parent=4609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}