Network Operations Center (NOC) Services
24/7 IT Infrastructure Monitoring | Datanet
Datanet’s NOC maximizes the availability and performance of critical IT infrastructure and services through proactive end-to-end monitoring, intelligent correlation of infrastructure dependencies, and rapid nationwide intervention. With 24/7 services and a single point of contact, we ensure fast incident identification, reduced downtime, and efficient coordination of the remediation process
Why is IT infrastructure monitoring critical?
Incidents never occur in isolation. They are generated by chains of causes that companies — split into separate monitoring teams for servers, network, and applications, without real coordination — can rarely correlate and detect in time. The result? Critical signals are missed until the system goes down.
Datanet’s NOC eliminates these blind spots through centralized, correlated monitoring of all components: we identify the source of the problem and drastically reduce resolution time by intervening exactly where it matters.
Overcome technical barriers with a partner who understands the risks:
• Costly downtime: We reduce financial losses by maximizing the performance of your IT&C infrastructure.
• Escalation complexity: No need to coordinate dozens of vendors — Datanet manages the direct relationship with technology manufacturers.
• Lack of visibility: We eliminate blind spots by monitoring critical parameters: logs, traps, hardware and software alerts.
• Reaction vs. Prevention: We move from simply fixing failures to early identification of performance degradation, before it affects use.
MONITORING | CORRELATION | IDENTIFICATION | RESOLUTION | PROACTIVITY
The concrete services delivered by Datanet's NOC
Incident Management (Hardware și Software): Diagnosing failures, identifying affected components, and applying corrective measures to restore normal operation of IT systems.
On-site intervention within 4 hours, anywhere in Romania: For eligible locations and advanced support packages, on-site intervention and remediation time can be reduced to a maximum of 4 hours, SLA-backed. This commitment is supported by our nationwide logistics and the availability of spare parts.
End-to-end IT infrastructure monitoring: Continuous monitoring of critical parameters (equipment status, interfaces, resource usage) and automatic collection of network alarms.
Request Management: Execution of planned operational requests, such as configuration changes, enabling/disabling features, or providing technical information.
Problem Management (RCA): Root Cause Analysis for major or recurring incidents, aimed at preventing their recurrence.
Preventive maintenance: Regularly scheduled activities, including patching, software/firmware updates, and configuration reviews within agreed maintenance windows.
Vendor escalation management: Opening and tracking cases with vendors and manufacturers through to resolution, removing the need for direct client involvement.
Event management: Filtering and correlating alarms to reduce operational noise, with client notifications according to the applicable severity.
Operational reporting: Network status and service performance reports based on ticketing system data, including impact metrics (downtime and affected clients).
What do you gain with Datanet's NOC?
A centralized, structured approach to your organization’s digital resilience.
Single Point of Contact (SPOC)
Clear, predictable interaction through a support portal, dedicated email, or phone line.
Three-tier expertise (L1–L3)
From fast triage and standard fixes to advanced expert intervention and direct collaboration with manufacturers.
Proactive Management
Continuous monitoring, Problem Management with root cause analysis (RCA), and planned preventive maintenance.
Nationwide coverage
On-site interventions and equipment replacement across Romania, with dedicated spare parts stock.
End-to-End monitoring of Critical Services
Correlated monitoring of the entire IT ecosystem your critical services depend on, for fast root cause identification and reduced downtime.
Service Packages
Choose the right service package!
Flexibility adapted to the maturity of your infrastructure:
| Feature | NOC Standard | NOC Plus | NOC Premium |
|---|---|---|---|
| Reactive support (Incident Mgmt) | ✔ | ✔ | ✔ |
| Remote diagnostics & remediation | ✔ | ✔ | ✔ |
| On-site interventions & spare parts | ✔ | ✔ | ✔ |
| Manufacturer escalation management | ✔ | ✔ | ✔ |
| Proactive identification | – | ✔ | ✔ |
| Problem Management (RCA) | – | Optional | ✔ |
| Restoration SLA | NBD / 4h | NBD / 4h | Custom |
| Operational reporting | Standard | Extended | Custom |
| End-to-end monitoring | – | – | Custom |
Not sure which package fits you best? Talk to a NOC expert and get a recommendation based on your infrastructure.
Who do we serve?
Organizations for which IT availability is business-critical
Organizations that depend on critical digital services and complex IT ecosystems, where application availability and fast remediation have a direct impact on business operations.
THE DATANET SYSTEMS QUALITY GUARANTEE
We operate in a secure, internationally certified environment, adhering to rigorous security and quality standards:
ISO/IEC 27001
Information Security Management
ISO/IEC 20000-1
IT Service Management
ISO 9001
Quality management
DEDICATED CONSULTING & EXPERTISE
Frequently asked questions about NOC services
What is a NOC (Network Operations Center)?
A NOC is a specialized center that continuously monitors, manages, and optimizes an organization’s IT infrastructure. Datanet’s NOC operates 24/7/365 and correlates data from all infrastructure layers — network, servers, cloud, applications — to detect and resolve incidents before they affect users.
What is the difference between NOC and SOC?
The NOC focuses on the availability and performance of IT infrastructure, while the SOC (Security Operations Center) focuses on detecting and responding to cybersecurity threats. Datanet combines, uniquely on the local market, Networking and Security Operations capabilities, which can be contracted either together or independently.
How fast is the on-site intervention?
For eligible locations and advanced support packages, we guarantee SLA-backed on-site intervention within a maximum of 4 hours, thanks to our nationwide coverage and spare equipment stock. For all other situations, response times are defined by the SLA of the contracted package.
Can you monitor equipment not supplied by Datanet?
Yes. Datanet’s NOC can monitor heterogeneous IT infrastructures and complex applications, whether or not they were implemented by Datanet Systems. Our monitoring tools are fully configurable for a wide range of equipment and software.
Next Step
Ready to secure your operational continuity?
Schedule a discussion now! Leave us your contact details and one of our NOC experts will get in touch to identify the right next steps for your infrastructure.
