Datanet Systems


Datanet Systems provides remote and on-site technical assistance services for:

  • • rapid deployment of IT and communications infrastructure;
    • routine maintenance activities;
    • solving any critical issues or expanding the operational capacity.

The support services provided by Datanet Systems consists of:

  • Single point of contact access to Datanet Systems’ Technical Assistance Center (TAC) , available via telephone and Internet;
  • On-site interventions with or without spare parts, as agreed with the client, under the contractual terms, with the following response times:
    • 2 hours in Bucharest, Bacau, Cluj, Timisoara, Craiova, Constanta, Brasov, Oradea, Iasi, Galati and
    • 4 or 8 hours for the rest of the country, depending on traffic conditions and access to customer’s location.
  • Availability of software updates during the contract period;
  • Expert level assistance for fault detection and isolation, ensure functionality and patches when available, escalation of unsolved problems to the manufacturer;
  • Service availability: 24/24 hours, with the possibility of contracting a cover of 8 hours a day/5 days a week.

For more information or other details regarding the technical support services provided by Datanet Systems, please contact us at or through the contact form available HERE.

Or call our Technical Assistance Center:

0788 365 147 | 0788 365 518

(for customers with active support contracts)

(for customers with active support contracts)