Datanet Systems provides remote and on-site technical assistance services for:
- • rapid deployment of IT and communications infrastructure;
• routine maintenance activities;
• solving any critical issues or expanding the operational capacity.
The support services provided by Datanet Systems consists of:
- Single point of contact access to Datanet Systems’ Technical Assistance Center (TAC) , available via telephone and Internet;
- On-site interventions with or without spare parts, as agreed with the client, under the contractual terms, with the following response times:
- 2 hours in Bucharest, Bacau, Cluj, Timisoara, Craiova, Constanta, Brasov, Oradea, Iasi, Galati and
- 4 or 8 hours for the rest of the country, depending on traffic conditions and access to customer’s location.
- Availability of software updates during the contract period;
- Expert level assistance for fault detection and isolation, ensure functionality and patches when available, escalation of unsolved problems to the manufacturer;
- Service availability: 24/24 hours, with the possibility of contracting a cover of 8 hours a day/5 days a week.