We are looking for enthusiastic and competent individuals which can support the complexity of the projects we deliver to our clients and the economic sectors which we address.
Telecom NOC Engineer L1
Are you passionate about network performance and troubleshooting? We’re looking for a skilled professional to monitor, analyze, and optimize our Telecom Mobile Core Network using tools like Centreon, EXFO, Kibana, and Grafana.
Location: On-site (Bucharest)
Schedule: Rotational shifts in a 24/7 environment
Key Responsibilities
- Monitor the health and performance of voice, core network, and IT infrastructure across a 24/7 operations schedule. (1st Level)
- Troubleshoot and resolve issues related to IP networking (TCP/IP, BGP), mobile core protocols and backend systems (databases, APIs).
- Operate effectively in Linux environments.
Use monitoring and observability tools such as Syslog, Centreon, EXFO, Kibana, and Grafana to detect and resolve real-time issues. - Respond promptly to incidents, alerts, and service requests, with proper escalation and followthrough for complex problems.
- Work rotating shifts (including nights, weekends, and holidays) to ensure continuous coverage.
- Document incidents, troubleshooting steps, and resolutions to improve internal knowledge and response times.
Required Qualifications
- Bachelor’s degree in Computer Science, Telecommunications Engineering, Network Engineering etc.
- Knowledge of Mobile Core Network, SS7/Diameter/Camel/MAP protocols, resolving technical IT issues (DB issues, API issues).
- Strong understanding of TCP/IP networking, including protocols, routing, and network architecture and IT infrastructure and systems.
- Minimum 2–3 years of experience in Network Operations Center (NOC), IT Support or a similar technical support role (e.g. incident management, problem management, change request).
- Experience with monitoring and analyzing performance tools (e.g.,Centreon, Grafana, Kibana, Nagios, EXFO).
- Surveillance of the Telecommunications Network, initial alarm correlation, isolation of fault, filtering of incident, working with ticketing systems (e.g. PagerDuty).
- Basic knowledge of Linux system environments, using command lines for troubleshooting.
- Familiarity with ITIL practices and processes or equivalent experience in service management.
- Strong analytical and communication skills, with the ability to work under pressure.
