In today’s business landscape, technology drives nearly every aspect of an organization’s operations—from processing customer orders to signing contracts and issuing invoices. With remote work becoming the norm and business meetings conducted on platforms like Webex or Teams, organizations are now 100% dependent on their technology infrastructure.

Given this reality, the reliability and efficiency of IT systems are mission-critical. To ensure seamless operations, organizations need fast, high-quality IT support services. Without a skilled technical support team on-site, businesses risk operational downtime, decreased productivity, and heightened cybersecurity vulnerabilities—challenges that can lead to significant financial losses.

Datanet Systems offers comprehensive IT support services nationwide, available 24/7, 365 days a year. Our services include on-site and remote interventions within 2-4 hours, providing rapid access to expert technical assistance. With Datanet, organizations benefit from improved IT infrastructure performance, minimized downtime, and the swift resolution of any technical issues, ensuring business continuity and operational efficiency.

 

”The performance and resilience of IT systems are critically dependent on both the quality of maintenance and the speed of support. At Datanet Systems, we provide our clients with access to a large team of highly skilled experts who are well-versed in a wide range of technologies. With extensive experience, we ensure that implementations and configurations are carried out according to industry best practices, following vendor-recommended methodologies, and that any technical issues are resolved in record time.

As a gold-level partner—or equivalent—with leading vendors such as Cisco, Palo Alto Networks, Dell, and Fortinet, we offer SLAs that ensure the restoration of critical services in as little as two hours. Our focus is on consistently delivering top-tier services and maintaining the highest standards of quality to ensure that our client’s IT systems are always running at peak performance.” stated Cornel Chirculete, Technical Director, Datanet Systems.

 

Benefits of Outsourced Technical Support

 

IT disruptions in enterprise environments are often caused by hardware failures, human error during configuration, cyberattacks, faulty software updates or patches, connectivity issues, and power outages.

According to a report from Enterprise Management Associates (EMA), which surveyed over 400 IT professionals, the frequency and cost of IT outages have increased in 2024, with average downtime lasting between 30 minutes and 2 hours. This increase is attributed to several factors, including accelerated digital transformation, the growing complexity of technology, and a shortage of in-house expertise. Over 60% of companies report difficulties in finding skilled IT professionals, as highlighted in the „2024 State of IT” report.

For organizations that find hiring and training in-house IT specialists too costly, outsourcing technical support services presents an ideal solution, offering access to top-tier expertise and advanced technology as needed. This strategy can lead to a 25-45% reduction in IT costs and a 45-65% increase in operational efficiency, according to ResearchAndMarkets.

Collaborating with an integrator like Datanet Systems provides the advantage of tapping into a large, experienced IT team skilled across multiple technologies. Datanet ensures high-quality technical support, both proactive and reactive, focusing on:

• Achieving Enhanced Flexibility and Scalability in IT Environments at Reduced Costs. Organizations face varying levels of digitalization and unique needs. Outsourcing technical support enables them to tailor their assistance effortlessly, selecting the number of specialists, specific skill sets, and total service hours required. This flexibility empowers businesses to swiftly adjust their resources while maintaining cost efficiency.
• Minimizing Downtime. With a 24/7 IT support team in place, organizations can count on immediate responses to any hardware or software issues, significantly reducing operational disruptions and associated losses.
• Boosting Productivity. Effective maintenance of IT systems ensures they function at peak performance, driving overall productivity across the organization.
• Ensuring Compliance with Cybersecurity Standards. Our IT support teams help organizations implement robust security measures to safeguard critical data while also educating users on best practices for online safety and data protection.

 

What You Get with Datanet Systems’ Premium Support Services

 

Datanet Systems provides 24/7 nationwide technical support services, designed to offer clients a centralized point of contact for all help desk requests and technical assistance. Our comprehensive services include dispatch support, rapid on-site interventions for hardware replacements, troubleshooting, and software support. This streamlined approach enables users to quickly access the assistance they need, whether through our dedicated Customer Support web application or by contacting our dispatch service by phone.

Upon reporting an issue via the application, Datanet guarantees that a specialist will reach out within 30-60 minutes, depending on the service contract chosen, to diagnose and resolve the problem. On-site interventions, with or without replacement parts, are completed within a maximum of 2 hours in major cities including Bucharest, Bacău, Cluj, Timișoara, Craiova, Constanța, Brașov, Oradea, Iași, and Galați, and within 4 hours across the rest of Romania. Furthermore, Datanet maintains a stock of spare parts distributed across these ten cities, ensuring prompt and efficient service delivery.

In addition to these general advantages, Datanet Systems differentiates itself through:

• Strategic Partnerships with Over 20 Industry Leaders. Our collaborations with global giants such as Cisco, Fortinet, IBM, Check Point, CrowdStrike, F5, Juniper, Palo Alto Networks, Aruba, Splunk, and Veeam empower our specialists to deliver technical support for virtually any type of equipment and solution, leveraging proven methodologies from these esteemed vendors.
  • Unmatched Technical Expertise. The proficiency of the Datanet team is reflected in the hundreds of certifications they hold. Our Technical Account Managers include 98 Cisco Certified Specialists, featuring one CCDE (Cisco Certified Design Expert), 13 CCIEs (Cisco Certified Internetwork Experts), 35 CCNPs (Cisco Certified Network Professionals), and 32 CCNAs (Cisco Certified Network Associates). Additionally, our team boasts numerous certifications from Palo Alto Networks, Fortinet, F5, VMware, and Juniper. Every member of our technical support department holds at least one CCNP certification, which is regularly renewed through ongoing professional development and examinations. The technical expertise of the Datanet team is evidenced by the hundreds of certifications they hold.
• Comprehensive Solutions from Datanet Systems. Our services cover every phase of a project, from initial analysis and solution architecture to implementation and ongoing maintenance. Our technical support procedures are integrated into an ISO 9001:2000 quality management system, ensuring a high standard of service. Our support process includes symptom analysis, problem diagnosis, identification of faulty hardware or software components, replacement of defective equipment, provision of alternative solutions when feasible, escalation of issues to the manufacturer, implementation and testing of the final solution, and thorough documentation of all activities. These services are delivered in alignment with the agreed-upon Service Level Agreement (SLA) established between Datanet and our clients.
• Advanced Support and Helpdesk Request Management. The Datanet customer support web application streamlines the management of support requests. It efficiently logs requests, tracks the actions taken by our technical team, monitors response times, and automatically escalates cases based on priority. Additionally, it ensures proactive communication regarding the status of issues through multiple interaction channels, delivering a high level of transparency and responsiveness throughout the support process.

”Partnering with Datanet Systems provides access to a highly skilled support team consisting of engineers with a diverse array of advanced professional certifications. We hold over 260 technical certifications, including 183 specifically for Cisco Systems. As the single point of contact for multiple global technology providers, we have fully integrated their methodologies to deliver exceptional service and support.” Cornel Chirculete, Technical Director Datanet Systems.

As a Cisco Gold Integrator, Datanet Systems prioritizes delivering exceptional support services to all our clients. Our commitment to customer satisfaction has been recognized through several prestigious awards, including “Outstanding Customer Satisfaction” for the EMEA region and “Silver Partner of the Year” for Central and Eastern Europe, both awarded by Cisco Systems. In 2023, we proudly became the first Cisco partner in Romania authorized to provide “Cisco Partner Lifecycle Services – Support” (PLS-Support) to our customers.

Additionally, this year, we have made significant efforts to achieve Platinum Partner status with Palo Alto Networks, marking us as the first local company in Romania to reach this milestone in our mission to strengthen our cybersecurity portfolio.

Currently, Datanet Systems delivers technical support services to over 65 clients, managing equipment, systems, and solutions valued at more than $45 million. Our expertise is trusted by leading organizations, including major Romanian banks, telecommunications operators, and multinational corporations, many of whom have relied on our technical support for over a decade.

For more information on how you can leverage the technical support offered by Datanet Systems’ national network, please contact us at sales@datanets.ro.