Customer services are essential for the financial and banking institutions. Datanet Systems made a long term investment in its team of experts and its portfolio of integrated solutions for call center and customer services. Our very close business relationship with tenths of customers from the banking sector allowed us to design customized solutions responding that meet the specific needs of efficiency, reliability and security.
The benefits of the solutions provided by Datanet Systems are detailed in the following pages:
- How can we optimize operational efficiency in Contact Center
- How efficient are you in managing customers’ audio recordings?
- What advantages Speech & Voice Recognition solutions offer?
- Unified Communications help you improve clients’ relations
- Increase the productivity of mobile employees with collaborative video
- Endpoint security, the weak link in organizational protection
- Could you detect hidden threats in encrypted traffic?
- 5 Solutions for the Security Infrastructure Automation
- 3 reasons to improve users’ access to your organization
- Experience and automation, advantages in information security
- Why does it take 3 months to detect Cyber-attacks?
- What novelty brings the next-generation firewalls?
- Are you prepared for a DDoS attack?
Datanet Systems provides an integrated suite of systems of:
- contact center infrastructure;
- Interactive Voice Response;
- video conferencing;
- multichannel customer service systems (phone, email, web, video, SMS);
- recording calls and screens;
- monitoring the quality of the agents in the contact center;
- modules for managing dial-in and dial-out campaigns;
- integrations with the client’s IT systems at the agent desktop level and back-end;
- applications for collecting customer feedback and
- management platforms.
A special role in our customer service solutions is played by new technologies:
- Natural Language Understanding
- Voice Biometrics;
- Conversational Artificial Intelligence and
- Robotic Process Automation.
In our integrated solutions, we use Cisco, Zoom International, 2Ring, Nuance Communications, Rasa Technologies products.
BENEFITS FOR THE BANKS
By using the customer service systems provided by Datanet Systems, our customers benefit from:
- Cost reduction and efficiency provided by the latest technology of several market-leading companies;
- Safe and rapid implementation of pretested technical solutions, by a team of technology experts with more than 15 years of experience in similar projects in Eastern Europe;
- Competitive advantage from enhanced customer services, including telephone, web, email, natural speech recognition, customer feedback management.
BENEFITS FOR THE END CUSTOMERS
The end customers enjoy the following benefits:
- Ease of access to banking services, from anywhere, with the preferred method (voice call, web, email, smartphone);
- Saving time by avoiding answering to multiple authentication questions, while maintaining the necessary security and confidentiality.