What are the key features of a Smart Contact Center?
About next-generation technologies for a smart contact center
Call Center
Alpha Bank Romania improves its customer satisfaction and contact center efficiency with an application developed by Datanet Systems – October 2021
Alpha Bank Romania expands the functionalities of the contact center platform with the support of Datanet Systems.
4 recommendations for increased efficiency in Contact Centers
We propose a series of solutions and automation that enable increased efficiency in Contact Centers
Datanet and ZOOM help you increase the profitability of your customers
Datanet and ZOOM help you increase the profitability of your customers (Oct. 2019)
Datanet Systems new Cisco unified communication solutions – January 2016
Datanet adopts new Cisco unified communication solution
How efficient are you managing customers’ audio recordings?
Recording and managing customer conversations are hot topics in the post GDPR society.
Unified Communications help you improve clients’ relations
Using Unified Communications solutions in Contact Centers can ensure increased quality of interaction with end customers and lower internal costs. In order to move from possibility to certainty, you need not only the technology that generates more operational efficiency, but also a partner to manage this process.
What advantages Speech & Voice Recognition solutions offer?
Speech&Voice Recognition technologies have reached a maturity level
How can we optimize operational efficiency in Contact Center
The customer is the company’s most important capital (Jul. 2016)
