Datanet Systems

COLLABORATION AND CUSTOMER CARE

Datanet Systems’ offer is complemented by a portfolio of Contact Center solutions and services, tailored to the requirements and budgets of organisations, as well as their specific needs. We offer solutions that allow unified management of multichannel communication (voice, text, e-mail, video) with end customers, improving the quality of their interaction and streamlining agent activity. If companies do not possess the required competencies, we provide full customization and management services for Contact Centers.

The benefits of the products and services provided by Datanet Systems are detailed in the following pages:

Datanet Systems Partners: Cisco, 2Ring, Nuance, Zoom, Mind, Avaya, Verint.

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UNIFIED COMMUNICATIONS

Products:

  • Cisco Unified Communications Manager;
  • Cisco Jabber;
  • Cisco 2900, 3900 and 4000 Series Integrated Services Routers (ISRs);
  • 2Ring Phone Services;
  • Mind PhonEX One call accounting.

Advantages:

  • Cost reduction through the implementation of a centralized communication system, benefiting from the existing IT and communication infrastructure;
  • Provides a flexible communication solution for users who can use mobile devices to collaborate on voice, video, and text in a secure environment;
  • Easy inclusion of new business units, where users have access to the same communication facilities;
  • Integrated the access to communication solutions in the commonly used business applications.

VIDEO AND WEB COLLABORATION

Products:

  • Cisco TelePresence Server;
  • Cisco TelePresence Conductor;
  • Cisco WebEx Meetings Server;
  • Cisco TelePresence Management Suite.

Advantages:

  • Cost reduction, through business meetings that do not require travels, in an environment that perfectly simulates face-to-face contact through directional sound, high-definition image and sound, close-to-real image size, etc.;
  • Easy content sharing, during conferences;
  • Recording of the conference, mentions and notes made to documents;
  • Collaboration with other external organizations that own a voice-video communication system.

CUSTOMER COLLABORATION

Products:

  • Cisco Unified Contact Center Enterprise;
  • Cisco Unified Contact Center Express;
  • Cisco Unified E-Mail / Web Interaction Manager;
  • Cisco Finesse;
  • 2Ring Agent desktop;
  • Zoom CallRec.

Advantages:

  • •Development of an interactive and customized relation between vendor and customer;
  • Implementation of a collaboration solution integrated with business applications, that ensures quick resolution of customer requests;
  • Ease of access through any communication means (voice, text, e-mail, video) to the services provided by the Contact Center;
  • Automating the delivery of information to the customer, without the intervention of human operators;
  • Cost reduction related to Contact Center personnel.

UNIFIED COMMUNICATIONS ARCHITECTURE SUIT FOR ANY ROOM, OFFICE OR DEVICE

Datanet Systems has a complete portfolio of telepresence applications, allowing the company to implement and develop end-to-end integrated solutions, capable of meeting the needs and requirements of any type of organization.
Datanet telepresence solutions allow the following:

  • Increasing the efficiency of teamwork;
  • Yield optimization of mobile employees;
  • Improving decision support and speeding up the decision making process;
  • Reducing transport costs and operational expenses;
  • Improving the quality of interaction with with partners and end-customers;
  • Development and promotion of new services to other prospects / clients;
  • Systematic and modular expansion of systems architecture based on preexisting equipment and / or solutions and allocated budgets.

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